Terms of trade and cancellation.

Written acceptance of an offer from Relations, the signing of an agreement, or payment of a deposit/invoice constitutes a binding booking.

By accepting, the client confirms having read and accepted these terms of trade and cancellation.

Concluded agreements may only be amended by written agreement with Relations and provided the relevant suppliers can accommodate the changes.

Payment terms are 8 days net unless otherwise stated in the offer or order confirmation. Relations reserves the right to cancel reservations, bookings, or deliveries if payment is not received on time. For larger events, group trips, or specially produced events, Relations may require a deposit or advance payment. Any payment milestones will appear in the agreement provided.

The following applies to the cancellation of events, group trips, or other services:

More than 60 days before the event or departure date: the deposit and any non-refundable costs already incurred will be invoiced.

60 days or less before the event or departure date: 100% of the agreed price will be invoiced.

Cancellations must be made in writing and are only considered received once Relations has confirmed receipt.

Flight tickets, hotel reservations, sports tickets, concert tickets, theatre tickets, and other third-party services are generally non-refundable once finally confirmed.

The client is always liable for the full price of issued flight tickets and other non-refundable reservations.

Confirmed tickets to sports, concerts, cultural events, festivals, or similar cannot be changed, cancelled, or refunded.

No refund is given for services that are not used, in whole or in part, by the client or participants, including transport, hotel nights, activities, meals, or other included elements.

Similarly, no refund is given if an event or trip is interrupted after it has begun.

Relations works with a range of external suppliers, including hotels, transport providers, activity operators, venues, and ticket issuers.

If a supplier changes dates, times, routes, locations, or cancels an activity or event, Relations cannot be held responsible for any direct or indirect costs the client may incur.

Any compensation or refunds will depend on the terms of the respective suppliers.

The client is responsible for ensuring that all participants meet the relevant requirements regarding passports, visas, vaccinations, insurance, and other necessary formalities.

The client is also responsible for checking all booking confirmations, tickets, and travel documents promptly upon receipt.

Any errors or discrepancies must be reported to Relations without undue delay.

Relations cannot be held responsible for the consequences of incorrect or incomplete information provided by the client or participants.

Relations recommends that the client secures relevant insurance coverage, including travel, cancellation, and business insurance where applicable.

The client and participants bear sole responsibility for any costs arising from illness, cancellation, repatriation, or other unforeseen events.

Relations cannot be held responsible for indirect losses, operating losses, loss of profit, loss of goodwill, or other consequential damages.

Relations' total liability shall under no circumstances exceed the fee or event value paid by the client for the service in question.

Relations is not responsible for failure or delay in fulfilling agreements due to circumstances beyond the company's reasonable control, including but not limited to:

War, terror, or security incidents; pandemics or epidemics; natural disasters; strikes or lockouts; government intervention; transport disruptions; supplier failure.

In such cases, Relations' liability for damages lapses.

Any dispute between the client and Relations shall be settled under Danish law.

Disputes shall be brought before Relations' home court as the first instance.

Relations reserves the right to change prices due to changes in taxes, duties, exchange rates, transport costs, or supplier prices.

Reservations are also made for typographical errors, system errors, and other errors or omissions in offer material, programmes, and descriptions.